GGpoker not importing Spin&Gold tournament histories

Hi, 

I downloaded an evaluation version and tried to import a weeks worth o GGPoker  Spin&Gold hand histories. All I got were
"header errors" for all 137 Spin&Go tournaments.

Upgraded to beta V2.25.0.4 to no avail. Same header errors.

Unfortunately I can´t evaluate the product   - Please help

Here is the start of a typical tournament log: 

Poker Hand #SG1598404039: Tournament #119474439, Spin&Gold #11 Hold'em No Limit - Level4(30/60) - 2023/12/25 22:00:01
Table '50422' 6-max Seat #4 is the button
Seat 1: a689d5 (720 in chips)
Seat 2: 39c5fd9e (375 in chips)
Seat 4: 51765267 (250 in chips)
Seat 5: Hero (135 in chips)
Seat 6: 6f78e235 (320 in chips)
Hero: posts small blind 30
6f78e235: posts big blind 60
*** HOLE CARDS ***
Dealt to a689d5 
Dealt to 39c5fd9e 
Dealt to 51765267 
Dealt to Hero [Kc 9c]
Dealt to 6f78e235 
a689d5: raises 660 to 720 and is all-in
39c5fd9e: folds
51765267: folds
Hero: calls 105 and is all-in
6f78e235: folds
Uncalled bet (585) returned to a689d5
a689d5: shows [As Ac]
Hero: shows [Kc 9c]
*** FLOP *** [4s 4h Js]
*** TURN *** [4s 4h Js] [Ts]
*** RIVER *** [4s 4h Js Ts] [7d]
*** SHOWDOWN ***
a689d5 collected 330 from pot
*** SUMMARY ***
Total pot 330 | Rake 0 | Jackpot 0 | Bingo 0 | Fortune 0 | Tax 0
Board [4s 4h Js Ts 7d]
Seat 1: a689d5 showed [As Ac] and won (330) with Pair of Aces and Pair of Fours
Seat 2: 39c5fd9e folded before Flop (didn't bet)
Seat 4: 51765267 (button) folded before Flop (didn't bet)
Seat 5: Hero (small blind) showed [Kc 9c] and lost with Pair of Fours
Seat 6: 6f78e235 (big blind) folded before Flop


Poker Hand #SG1598403897: Tournament #119474439, Spin&Gold #11 Hold'em No Limit - Level4(30/60) - 2023/12/25 21:59:35
Table '50422' 6-max Seat #2 is the button
Seat 1: a689d5 (720 in chips)
Seat 2: 39c5fd9e (375 in chips)
Seat 4: 51765267 (250 in chips)
Seat 5: Hero (135 in chips)
Seat 6: 6f78e235 (320 in chips)
51765267: posts small blind 30
Hero: posts big blind 60
*** HOLE CARDS ***
Dealt to a689d5 
Dealt to 39c5fd9e 
.... etc

I was going to paste a screenshot of the import dialog, but the forum doesn't allow pasting of images....

Thanks

Mike


 

Hello Yorbal,
Can you send some your latest hand history files to contact(at)xeester.com ? The encoding of the "raw" files is important for us to check.
Thank you!

Welcome YORBAL,

The 'Summary' files are missing for the import to be complete,
Can you download them via GGPoker and also send them by email?
Example :  xeester.com/fr/forum/import-de-donnees/1...gpoker?start=6#34765