Procedure for remote controlling your computer with Teamviewer

TeamViewer QuickSupport is a free, lightweight software widely used worldwide for remote IT assistance.
It does not require a full installation: you simply download it, run it, and it allows our support team to temporarily connect to your computer in order to solve your issue.
This method is safe and secure: you remain in control of the session at all times, and you can end it whenever you want.
When to use this procedure?
Only if you are facing a blocking issue (Xeester not starting, poker room detection problems, HUD not working, etc.).
Before requesting remote assistance, please make sure you have read the user guide.
Steps to follow :

1. Go to our contact form: www.xeester.com/support-help/support-request
   • Select the category “I would like a remote session on my computer”.
   • Fill in the “Reason for the request” field with a short description of your problem.
   • Submit the form.
2. We will reply to schedule a remote assistance appointment with you.
3. Once the date is set, you will be asked to download and run TeamViewer QuickSupport (and only this version):
   • Download QuickSupport for Windows: www.teamviewer.com/en//download/windows/
   • Download QuickSupport for macOS: www.teamviewer.com/en//download/macos/
   🔎 Important for macOS users: In order for us to control your computer, you will need to grant certain permissions (screen recording and input control).
   👉 Please follow the official TeamViewer guide here:
   How to grant access permissions to TeamViewer on macOS
4. 15 minutes before the scheduled session, you will receive by email the session code to enter in QuickSupport.
   • Open QuickSupport, enter the code you received, and confirm.
     
      
     
     
     
     
   • Authorize the connection if requested by the application.
5. During the session:
   • All communication will take place only through the integrated TeamViewer chat.
   • Stay close to your computer.
   • You will see all our actions on your screen.
   • You can stop the session at any time.