[solved] Tournament Erros and not Tracking

myalex
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[solved] Tournament Erros and not Tracking was created by myalex

9 years 2 months ago #9037

Hello, i play 9max Turbo SNG on Pokerstars.

Sometime Xeester do not Track Tournaments, HandHistory is okay because PokerTracker import correctly.

i miss ~100 Tournaments, also try to reimport but nothing happens.

Errors are: Unknown Date, 50, 9

My TImezone in Pokerstars is: CET.

I would buy xeester i think its better for Analye my game. But i need all Tourney

)

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rivaci
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Replied by rivaci on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9038

Hi Myalex,
do you use Pokertracker when Xeester is open ? If so, there might be some conflicts, hand histories may be moved to pokertracker repository and be"come unavailable to Xeester.
As for the errors, can you post some the hand history files ?
Regards

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myalex
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Replied by myalex on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9042

Hello,
no i don't use Pokertracker at the same time!

Here are two Tourneys, Xeester report "Session with error"

Session 1
Session 2

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rivaci
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Replied by rivaci on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9043

Hmmm that's strange, I import those two files perfectly.
In Options>Preferences, is your timezone the same as in pokerstars ?
Last question : are you using Xeester on Mac with Paralell (or Bootcamp)?

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myalex
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Replied by myalex on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9045

i use am PC with Windows 10.
Time zone is UTC+01

I dont know, i import my whole HandHistory Folder, only 532 tourney will import, but i played 589 tourneys.

When i import the whole Tourney Folder with PokerTracker it will be fine.

Please help me, Xeester is much more better than PokerTracker!

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myalex
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Replied by myalex on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9046

So i export all Tourneys from PokerTracker and Import in Xeester - no Error

But in PokerTracker i have 561 Tourneys and in Xeester only 497 !

So no Error but xeester do not import all .?!

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rivaci
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Replied by rivaci on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9048

The best way for us to answer you is that you send by email your hand history in a zip format at contact(at)xeester.com.
We'll check on our side !

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myalex
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Replied by myalex on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9056

i sent you a email

pleas have a look

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rivaci
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Replied by rivaci on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9058

Hi Myalex,
I imported all your sessions, with no errors.
I have 614 sessions, cf screenshot.

Is your filter set to "All sessions" ?

Attachments:

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myalex
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Replied by myalex on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago - 9 years 2 months ago #9059

Oh now i have 614 Sessions:
List

But when i switch the Tab to Evolution i have 554 Sessions, with no Filter..

Graph

Last edit: 9 years 2 months ago by myalex.

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rivaci
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Replied by rivaci on topic [solved] Tournament Erros and not Tracking

9 years 2 months ago #9065

Yes you only have 554 "completed sessions".
Completed sessions are sessions for which Xeester successfully retrieved earnings information.
You can manually complete the sessions that have incomplete information (select a session>Right click>Edit).

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StuWhoo
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Replied by StuWhoo on topic [solved] Tournament Erros and not Tracking

9 years 3 weeks ago #9650

Hi. Xeester does not work on my account on 888poker since last update of this poker room. Earlier everything were right, but now it is not. I have used "repaire the database" option and now I see last sessions, statistics and opponents, but HUD still does not work.

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