If the update doesn't complete when starting Xeester, you may see this screen : 

If you encounter this problem :

1/ Check that your antivirus doesn't prevent Xeester from starting (please refer to the antivirus list available under "All articles")

2/ If the problem still occurs, perform the following checks :

• Open folder C:\Windows\System32\drivers\etc\

• Open the file named « hosts » (in notepad)

• Check that the localhost section of this file is as follows :

   - 127.0.0.1 localhost

If not, please disable any line containing a different localhost description.
In order to disable a line, you can add a # sign at the beginning of this line.

3/ If this doesn't fix your issue, please contact us for a live support session : Steps for setting up Teamviewer for a remote support session

Firewalls aim at allocating access rights to specific programs. There are two types of access rights :

• Access to computer resources (files, folders, printers, etc.)
• Internet access (Web, emails, FTP)

Firewalls default settings ensure a sufficient level of security. To allow a specific software to be granted full access to the computer ressources and internet, you must create firewall « exceptions » for that software.
 
3 such "exceptions" are required for Xeester :

• C:\Program Files\Xeester\xeester-update.exe
• C:\Program Files\Xeester\jre\bin\xeester.exe
• C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

GOOD TO KNOW : A web exception must be configured for https://www.xeester.com.

Once these exceptions have been created, you must restart your computer.

Please refer to the specific guidelines for each firewall and antivirus. For any other issue, please contact Xeester support.

AVG AntiVirus has a free and licensed version. To set up AVG Antivirus for Xeester :

• Open AVG Antivirus Free
• Click on Computer :
  
  

• Click on AntiVirus > button Settings:
  
  

• Click on the  Exceptions tab, then on  Add an exception for each of the following files :
  
  

• • Select Exception type: File
  • Select the file by clicking  Browse
  • Select the checkboxes for  Resident Shield, Manual and Scheduled Scan, and Identity Protection
  • Click OK

• Click OK
• Restart your computer

Website : http://free.avg.com/fr-fr/homepage

To setup MacAfee for Xeester :

• Open MacAfee SecurityCenter
• Click on the  Firewall  tab on the left, then on the link Settings

• Click on Authorized programs :
  
  

For each of the following files :

• C:\Program Files\Xeester\jre\bin\xeester.exe
• C:\Program Files\Xeester\xeester-update.exe
• C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe

 perform the following steps :

• Check if the file is listed
• If not, click on Add, select the file by clicking  Browse..., and select Complete access
• then Save

You should now see this :

• C:\Program Files\Xeester\jre\bin\xeester.exe : (WARNING, the file is referenced as "Java(TM) Platform SE binary », there can be several files with the same name. Please check that the file path is correct).
  
  

• C:\Program Files\Xeester\xeester-update.exe : 
  
  

• C:\Program Files\Xeester\mysql\bin\mysqld-xeester.exe : 
  
  

• Restart your computer.

Web site : http://www.mcafee.com/us/

Web site : http://us.norton.com/